Pearson Moving

Pearson Moving arrived at my home 15 minutes early this past Saturday. Their team was extremely professional, quick and always asked me if there was anything more that they could take for me. They blanket wrapped everything, safely placed everything in the truck and even set it all back up in my new house in Gilbert. I was very pleased with my experience and will be telling all of my other friends about Pearson. Nothing broke on my move and I paid a very fair price for my move. Much cheaper than some other companies I contacted.

Move size: 2 Bedroom Home Service cost: $500

They only care about the money NOT the clients or employees.

Long story short.. they were late, they damage more than 3 big items of my furniture, terrible customer service, INCREDIBLE RUDE manager and some movers had NO experience.

They asked me for all my información where I lived, how much furniture I had etc. I told them especially the time that the elevator was going to be ready although not only they were late but the person who did my reservation didn’t even ask the time frame, I had to call her and tell one more time that it has to be at 2pm. They were at my apartment at 5:10 pm. The lady who did the reservation didn’t told me they had only one size truck which WILL NOT FIT The parking for the movers residences ( also I told her I didn’t have much furniture ) . So because they where late they didn’t want to unload the truck the same day so not only they charge me the extra time that the mover took moving my furniture across the street because of the HUGE struck they had but they charge me the double for unloading my furniture the next day. My new home was 14 minutes away.

I tried to call, text, email several times 9 hours before their arrival NOBODY Answer I wanted to speak to their manager. So I asked the movers that I wanted to speak with their manager, they told me they have been working overtime for the past week, that I’m not the ONLY customer complaining also that one of them has not been trained and it was his first day. ( I saw him trying to put plastic on my dresser before putting the blanket and details like that )

Toni and the next day movers were really nice they understood our situation and worked really hard.

After a day of having NO response of customer service I send them an email asking to spoke to the manager ONE MORE TIME they said there was no one in the office. But I was trying to spoke with him since yesterday. After that I explained that I was NOT comfortable paying what they asked because of their lack of communication between their employees and customers.

QUICKLY the manager call me and I said “ thank you so much for your call please listen to my situation “

the manager answered “to be honest I’m not here to listen to your story, I’m calling you for the payment. If you don’t pay what is in the contract I will hold your furniture”

He said that he has a lot of experience in the building I lived and he has moved people there.

I asked him “ If you knew all of this, WHY WOULD YOU LET YOU ASSISTANT DO A LATE RESERVATION, and explaining that it will take twice the regular amount for you to load the truck because you have a BIG TRUCK and will not fit in the parking for movers.

INCLUDING that the movers WERE LATE.

He response: “with all due respect don’t tell me how to do my job, if you don’t pay I will hold your furniture till the day you want to pay”

To be honest I wanted to cry so bad because a day before I have to beg the mover to give me my mattress so I can have where to sleep WITH MY 1 YEAR OLD AND MY 4 YEAR OLD.

I tried to explain to him that:

His employees DON’T answer the phone calls or text

I spoke with the lady of my reservation and she knew exactly where I lived she SHOULD HAVE SAID SOMETHING.

Also she NEVER mention that even tho the mover were late they will need to deliver my furniture the next day.

IWOULD HAVE SAY NO THANK YOU since the very beginning. I’m losing time, energy and a really beautiful day to write this review. The customer service employees ONLY passed my message to the manager when I said I wasn’t feeling comfortable for paying for this...

The next day, they were late also and almost half of all of my furniture was damage and it’s missing a beautiful wooden handmade stool, even my mattress was damage.

MANAGER WAS EXTREMELY RUDE, I couldn’t believe that they only cared about the payment.

THIS COMPANY AND EMPLOYEES MAKES IT SO MUCH HARDER TO LIVE IN THE WORLD.

There’s more in the story but Who cares, have a good day. And please be kind and always treat people like that are you! At the end of the day it’s not important what you do... BUT HOW YOU DO IT.

Move size: 2 Bedroom Home Service cost: $1500